Patient Review By Cheryl D
My son recently had upper jaw surgery performed by Dr Serlo.and assisted by Dr Saco. We are extremely happy with the surgery. We had been working towards this surgery for over a year, we had a delay due to my son's teeth not being exactly where they needed to be, so a few adjustments from the Orthodontist and we were ready for surgery. Dr Serlo was very supportive to us when we had that delay we were frustrated ,he assured us that waiting for better alignment was what was needed. Dr Serlo was supportive post op also making sure my son was doing what was necessary for recovery after his release from the hospital . He was always available if we needed him by cellphone and checked in on him a few days after surgery on the weekend to insure he was progressing well.All of the staff at the practice are extremely friendly and so very helpful, any time I called or emailed with a question I had an answer very quickly. Stephanie was the assistant that worked with us at every visit , it was nice to have the same person working with Dr Serlo at each appointment, it felt like we were all on this journey to surgery together. She was always helpful and told us what to expect with each visit. Becky is in charge of insurance and she was amazing. Our insurance had denied us originally which Dr Serlo told us would happen but Becky follows up and appealed our case and got us approved. She was very informative about what to expect from billing and easy to reach when ever I had a question. All the staff was amazing. We just had our 6 week check and we are so happy with the whole process and my son can't stop smiling, he is so happy with his new smile. I would recommend anyone that needs Jaw surgery to see Dr Serlo & OMSA.
- Cheryl D